Opal

Returns & Refunds

At OPAL, you may request a return within 14 days of receiving your order.

Eligibility

Items must be unused, unworn, in the condition received, and returned with original packaging and tags where applicable. Please retain your order confirmation or proof of purchase.

How to request a return

Email opal.contactal@gmail.com within 14 days of delivery. Include your order number and the item you wish to return. Wait for confirmation and return instructions before sending the item. We will provide the return destination after reviewing your request.

Return shipping

For change-of-mind returns, the customer pays return shipping. If an item arrives damaged, defective, or incorrect, contact us promptly with your order number and photos where possible. OPAL will cover reasonable return shipping costs for confirmed damaged, defective, or incorrect items.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision. Approved refunds are sent to the original payment method; the time needed for the funds to appear may depend on your bank or payment provider.

Questions?

Email opal.contactal@gmail.com. Please include your order number.